Because of the unique processes used and individualized application of surfaces, no two works are exactly alike. Pieces may vary slightly in coloration and/or texture.
Katie Poterala provides a one month warranty on jewelry purchased from the designer.
This warranty covers manufacturers defects in material or workmanship but it does not cover normal wear and tear, neglect or abuse. Returned items will be exchanged.
Exchanges must be made within one month or purchase. Exchanges may be traded for items of equal value, or used toward the purchase of higher priced or custom works.
Because of the individualized nature of the works, custom pieces cannot be returned or exchanged.
Repairs are a normal part of the jewelry life cycle for all well=worn and adored pieces. Repairs may be performed on Katie Poterala works, however we recommend the work be sent back to the designer, as the unique nature of the surface finishes and textures could be compromised by traditional methods. We're happy to consult on repairs as well, for our far away customers, and help you determine what can be done locally, and how. Repairs are priced upon receipt, and vary depending on services needed. Repairs start at $15.
Ring sizing is recommended before the purchase of any ring == any local jeweler can help you determine this. All of Katie's sterling silver and gold rings can be sized, and all custom rings [engagement, wedding bands, one of a kind] include one free sizing within a year of purchase date.