Because of the unique processes used and individualized application of surfaces, no two works are exactly alike. Pieces may vary slightly in coloration and/or texture.
Katie Poterala provides a one month warranty on production jewelry purchased from the designer.
This warranty covers manufacturers defects in material or workmanship but it does not cover normal wear and tear, neglect, accidental damage, or abuse. Returned items will be exchanged or repaired, depending on the nature of the piece and issue experienced.
Exchanges must be made within one month of purchase. Exchanges may be traded for items of equal value, or used toward the purchase of higher priced or custom works.
Because of the individualized nature of the works, custom pieces cannot be returned or exchanged. Katie Poterala offers a one year warranty on custom projects. This warranty covers manufacturers defects in metal or workmanship but it does not cover normal wear and tear, neglect or abuse. It also does not cover damage to stones, as this is due exclusively to wear and tear, as the designer does not manufacture or alter the stone, but simply selects it for setting.
Rings (non-custom) will be sized once, upon order, free of charge. Additional changes in size will assume fabrication and shipping charges.
Custom rings are sized to fit upon order, free of charge. Additional changes in size will assume fabrication and shipping charges.
Engagement rings can be sized one additional time free of charge within one year of project purchase date, to ensure the perfect fit once she receives her ring. Shipping charges will be applied.
Disposable sizers are available, and we're happy to ship you one if you're interested in placing a custom order -- simply give us a call!
Repairs are a normal part of the jewelry life cycle for all well-worn and adored pieces. Repairs may be performed on Katie Poterala works, however we recommend the work be sent back to the designer, as the unique nature of the surface finishes and textures could be compromised by traditional repair and finishing methods. We're happy to consult on repairs as well, for our far away customers, and help you determine what can be done locally, and how. Repairs are priced upon receipt, and vary depending on services needed. Repairs start at $15.
Ring sizing is recommended before the purchase of any ring -- any local jeweler can help you determine this, and we will gladly send you a plastic sizer to help you determine this. All of Katie's sterling silver and gold rings can be sized.
All natural stones (particularly diamonds) present inherent natural features that are unique to that stone. These features are not considered defects.