We pride ourselves in the unique processes we use and individualized application of surfaces! Because of this, no two works are exactly alike. Pieces may vary slightly in coloration and/or texture, and this is one of the things we think makes Katie Poterala Jewelry so special.
All natural stones present inherent natural features that are unique to that stone. These features are proof of authenticity, and are not considered defects. Often times, they add character. Whether you are looking for something traditional and flawless or want something with maximum character, we can’t wait to help you find options to choose from, sourced to your specifications!
Katie Poterala provides a one month warranty on every IN STOCK or MADE TO ORDER jewelry or object purchased from the designer.
This warranty covers rare defects in materials or workmanship, but it does not cover normal wear and tear, neglect, accidental damage, or abuse. Returned items will be exchanged or repaired, depending on the nature of the piece and issue experienced.
Custom Projects are warrantied for a year after completion for the same defects in materials and workmanship, and future repairs are handled on a case-by-case basis. In the rare instance that something unfortunate happens to your Katie Poterala piece — we want to be your first call! We’re always happy to discuss your piece and want to help you fix anything unexpected, whether its your fault or not, so you can get back to enjoying it quickly.
GIFTS + EXCHANGES
Did he find the site, but buy you the wrong thing? It happens!
Items that are in stock and made to order designs with diamonds under .25CT may be exchanged within one month of purchase. Exchanges may be made for items of equal value, or used toward the purchase of higher priced or custom works. Exchanges will incur a shipping fee associated with new item(s).
Rings or other jewelry with Diamonds over .25CT are always considered Custom, as diamonds of this size are always sourced specifically for the particular purchase. As such, these rings are not eligible for exchange.
Rings are sized upon purchase, and may be exchanged within one month of purchase as well, however rings will be assessed a 20% restocking fee to help cover costs associated with sizing.
Personalized rings ( in stock or made to order designs with added engraving or other custom modifications made) may be exchanged but may assess a 20-50% restocking fee, depending on the extent of the personalization. If significant modifications are made, a ring may be considered ‘custom’ and will not be eligible for exchange.
Absolutely no exchanges on custom projects or projects with diamonds over .25CT. See below for more specifics.
Items for exchanges must be postmarked within 7 days of initial email communicating a problem or desire to exchange. Katie Poterala Studio is never held liable for expenses or errors in shipping associated with an exchange. It is the buyers responsibility to provide adequate shipping insurance upon return of work for exchange or repair.
All exchanged items must be received in original UNWORN condition, with absolutely no exceptions. Worn designs cannot be resold as new, and are thus not be eligible for exchange. Exchanges will not be made until returned items are received and verified to be in new, unworn condition.
The size and nature of our business does not allow us to offer returns, but will happily exchange or give credit toward custom projects equal to the amount of the exchanged item minus shipping expenses.
Katie Poterala Studio does not participate in ‘buy back’ of jewelry, stones, precious materials, or engagement rings. We can, however, utilize your materials in future projects.
Because of the individualized nature of the works, custom pieces cannot be returned or exchanged. Katie Poterala offers a one year warranty on custom projects. This warranty covers rare manufacturers defects in metal or workmanship but it does not cover normal wear and tear, neglect or abuse. It also does not cover damage to stones, as this is due exclusively to wear and tear, as the designer does not manufacture or alter the stone, but simply selects it for setting.
Katie Poterala offers a one year replacement warranty for unexpected or unexplained stone loss on stones valued under $200, good from date of purchase. Stone loss as a result of trauma or obvious neglect or damage to the ring is not covered by this warranty.
Rings will be sized once, upon order, free of charge. Additional changes in size will be assessed a fabrication fee, and shipping charges, if applicable. Buyer will be responsible for shipping both ways.
Custom rings are sized to fit upon order, free of charge. Additional changes in size will be assessed a small fabrication fee, and shipping, if applicable.
Engagement rings can be sized one additional time free of charge within four months of project purchase date OR once after a wedding band is added (if within a year of initial project completion), to ensure a perfect fit. Shipping charges will be applied if not local.
Disposable sizers are available, and we're happy to ship you one if you're interested in placing a custom order -- simply give us a call or drop us an email!
Repairs are a normal part of the jewelry life cycle for all well-worn and adored pieces. Repairs may be performed on Katie Poterala works, however we recommend the work be sent back to the designer, as the unique nature of the surface finishes and textures could be compromised by traditional repair and finishing methods. We're happy to consult on repairs as well, for our far away customers, and help you determine what can be done locally, and how to find a reputable jeweler.
Repairs are priced upon receipt, and vary depending on services needed. Repairs start at $25.
FINDING YOUR SIZE BEFORE ORDERING
Ring sizing is recommended before the purchase of any ring to ensure a proper fit. We will gladly send you a plastic sizer to help you determine this from the comfort of your own home. Simply give us a call or send us an email with your mailing address and we’ll drop one in the mail for you.
All of Katie's sterling silver and gold rings can be sized.
ETHICALLY SOURCED STONES + METALS
Check out our entire information page to learn more about WHY ethical materials are so important, as well as our approach to sourcing.